Our professionally trained tutors give comprehensive and complete support throughout the duration of the course.
However if you are a school new to Nelson Thornes Distance Learning and would like more information, please call
01242 267941 or email
distancelearning@nelsonthornes.com
For our current Nelson Thornes Distance Learning schools, if there are any issues you would like to take up about our courses, please call
01242 514337 and speak to the Standards and Effectiveness Manager or email
distancelearning@nelsonthornes.com
Live Technical Support is available
Monday to Friday from 8.30am - 5.30pm on 01242 267942 or by email:
distancelearning@nelsonthornes.com
24 hour video call line for testing purposes
01242 514337 - this is staffed from
8.30am-5.30pm, and has a test screen outside of office hours.
Call us on the Technical Support Line 01242 267942.
A technician will go through 5-10 minutes of online and offline tests with you to determine if the problem is with the system or the line.
The technician will then give you advice on the best course of action.
Under our maintenance agreement, we arrange for a loan system to be couriered to you for the next day at a predetermined time.
We will then arrange to pick up your system, repair it at our offices and swap it back with you.
