Welcome to Nelson Thornes Technical Support

 

Current Issues

· My Just Click software stopped working after Java update...(Java 1.6 Patches)
· Software freezes at NT logo or on intro screen...(Flash Patch)
Top Fixes
· Cannot install my Just Click Software...
· JustClick Networking Troubleshooters...

 

Just Click FAQ's

Just Click Frequently Asked Questions

 

 

Current Issues...

1. My Just Click client software stopped working after Java update

There have been significant changes with the newest version of Sun Java, namely Java 1.6, and the networking aspect of our Just Click products.

Please go here for an explanation of this and what to do if you have been affected by this update.

Download Patch...

Products affected include: e-Science, e-Mathematics

2. Software freezes after NT logo or on intro screen...(Flash Patch)

Explanation: When launching the application, it goes no further than the introduction screen, and appears to freeze there. This is due to a development issue and permissions controlled by Adobe Flash 7 software.

Solution: Download and install the flash patch following the Flash Patch Guide.

 

Example screenshot:

 

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Top Fixes

 

 

1. Cannot install my JustClick Software...

If you are having problems installing your Just Click software, please go here for a short troubleshooter.

JustClick Installation Troubleshooter...

 

 

2. JustClick Networking Troubleshooter...

Explanation: If you are experiencing any problems networking the product, please refer the troubleshooting guide below.

Solution: Network Troubleshooting Guide

 

Example Screenshots: 

 

 

 

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