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Chapter 24 - Bulmer's 
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Things To Do (page 196)
1(a)
(i)
(ii)
Windows 2000, Windows 98, OS/2, Linux
Control of input/output Supervises the running of programs Provides utility programs to do tasks such as format or copy a disk.
(b)
  Upgrade means to improve the system by the introduction of new hardware or software.
 
2
All the computers have access to the same files. Can send all internal mail electronically via the network. Expensive resources such as scanners and laser printers may be shared between users.
 
3(a)
  No paperwork is needed so they don't need as many staff. Also, smaller premises may be used.
(b)
  Reduces their operating costs and makes them more efficient.
 
4(a)
  Fewer people needed. Cider is more uniform since the process does not depend on human judgement. The cider is produced at a lower cost.
(b)
(i)

(ii)
A program that mimics the operation of the real thing. eg a flight simulator mimics the process of flying a real aircraft.
Mistakes on the actual equipment could be costly and a whole batch of cider could be ruined.
 
5(a)
  You can include sound and video clips in the presentation
(b)
  Makes it more interesting to watch and therefore helps sell the product.
 
6
Paper has been eliminated where possible, therefore saving trees. More accurate cider production means less wastage.
 
7
See chapter.